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Our commitment

A personal message from Geoff and Zo Butcher:

“It really is a family business and we all work closely with Nicola (Registered Manager) to support the team in every way possible. With Hannah (Operations Director) and Michael (Finance Director), we strive to provide unrivalled care for every individual resident. The family is passionate about delivering great care and anything less really upsets all family members – we are in the care industry ”Because we care” and we really do. With the team at Holmer, we all work hard to ensure every need is catered for and Holmer Manor is the go to residential and nursing home in the Hereford area.

We see Holmer Manor as a resident’s home for life and strive to do everything in our power to ensure residents are happy and thriving at all times. These expectations are continuously made possible with the help of a fantastic management and staff team and close relationships between staff, our residents, and their families. If we fail to deliver on our commitment, we expect to be told so immediately and we will personally work to ensure that all issues are rectified immediately and do not recur”.

Holmer Manor Care Home residents and staff commitment

Nicola, Holmer Manor manager, has a very close relationship with each of her team and believes in the importance of professionalism and communication. Nicola is thorough, compassionate and welcoming as well as friendly, approachable and supportive. Nicola only wants the best for each resident at Holmer Manor and has great passion for what she does.

As a residential care facility for the elderly, our close-knit team work endlessly to create a comfortable, safe and professional environment for each resident in our care.

Each member of the Holmer team works closely with GPs, District Nurses, Podiatrists and other medical professionals to provide the highest quality care and comfort for each resident.

This specialist input is put in place immediately when each resident comes to live at Holmer Manor and is reviewed regularly alongside the personalised care plans we offer each resident.

 

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